Refund policy

30 Day Taste Gurantee
We are sure you will love your matcha journey with Matchaeco and our award winning matcha! 
If however you are not happy, please do reach out, we will refund 1 product from your order (You don't even have to worry about finding a return label!)
Terms & Conditions
For multiple item orders only one item will be refunded i.e. a twin pack of 2 50g jars, only 1 jar will be refunded
Refunds can take up to 7 days to appear in your bank
This guarantee is only available on Matchaeco.com
General Returns
Contact us within: 14 days of delivery
Dispatch items back within: 30 days of delivery

 

But please contact us if you have any problems with your order.


Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

For international (Non UK) returns buyer is responsible for return shipping

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.