Cancel An Order

We understand that circumstances may change, and sometimes, orders need to be adjusted. To initiate an order cancellation, we recommend reaching out to us promptly through email at contact@matchaeco.com or utilizing our convenient live chat function. It's essential to note that our commitment to swift dispatch may limit our ability to cancel orders once they are in process. However, should you wish to cancel after dispatch, you have the option to refuse delivery from the courier. Upon the safe return of the package to us, we'll expedite the refund or exchange process to ensure your satisfaction. We value your experience with Matchaeco  and strive to provide the best support for your needs.